New Partnership: Send Safely

As California continues to modernize its digital services and protect sensitive resident data, one critical area of focus is identity verification—particularly when it involves the secure transmission of documents like driver’s licenses, ID cards, and related personally identifiable information (PII). Whether it’s a constituent verifying their identity for a state benefit, an applicant completing a DMV transaction, or an employee onboarding into a new role, agencies face the ongoing challenge of collecting this information safely, quickly, and in compliance with state and federal regulations.

Enter SendSafely—a secure file transfer platform built for organizations that need to share and collect sensitive information without compromising security or usability. For California departments and agencies, SendSafely is not just a nice-to-have—it’s a game-changer for how PII and identity documents are exchanged, especially in a remote or hybrid service model.

Why SendSafely Is a Perfect Fit for California’s ID Verification Needs

1. End-to-End Encryption, Built-In

SendSafely encrypts files before they ever leave the user’s device, ensuring that sensitive documents like driver’s licenses or Social Security cards are fully protected during transit and storage. This addresses a common weakness in traditional email or legacy file exchange systems, which often leave data vulnerable to interception or unauthorized access.

2. No Account Required for Constituents

One of the biggest friction points in secure document exchange is the need for constituents to create accounts or navigate complex portals. With SendSafely, recipients can send or receive documents without needing to sign up for anything, making it ideal for residents interacting with state programs—particularly vulnerable populations who may have limited access to technology.

3. SecureDrop Zones: A DMV-Friendly Feature

SendSafely’s Drop Zones allow agencies to set up a branded, secure web form where users can upload files (like scanned IDs or verification documents). It’s like a virtual DMV window—no lines, no appointments, and no risk of email misrouting or data leakage. Drop Zones can be embedded into existing websites, creating a seamless experience for residents.

4. Full Audit Logging for Compliance

For departments operating under strict compliance frameworks (e.g., CJIS, FedRAMP, HIPAA), SendSafely provides full audit logs, time stamps, and access trails, ensuring that agencies can meet documentation requirements in the event of an audit.

5. Integration with Existing Workflows

Whether your agency uses Microsoft 365, Google Workspace, Salesforce, or ServiceNow, SendSafely can integrate directly into your existing platforms. This means that DMV agents, CalHR case managers, or EDD support staff can exchange sensitive data without leaving their daily workflow tools.

Real-World Scenario: DMV Remote Verification

Imagine a scenario where a resident needs to verify their identity for a Real ID renewal. Instead of coming into the DMV or sending copies through unsecured email, the DMV could direct the resident to a SendSafely Drop Zone where they securely upload their driver’s license and supporting documents. The files are encrypted, logged, and delivered to the correct DMV caseworker automatically, without ever touching insecure channels.

The result? Faster turnaround times, fewer manual errors, no compliance headaches—and a better resident experience.

A Scalable Solution for the State

California agencies are under increasing pressure to improve digital access, protect resident data, and do it all without adding administrative burden. SendSafely checks all of those boxes and more. It’s already trusted by federal agencies, Fortune 500 companies, and security-conscious enterprises around the world.

By adopting SendSafely as a standard tool for secure ID verification, the State of California can set a new bar for digital trust and operational efficiency—especially in high-stakes, high-volume departments like the DMV, CalHR, EDD, and beyond.

Interested in seeing how SendSafely could work in your agency?

We’re happy to set up a live demo or sandbox environment for your team to explore. Reach out today!